Customer Service

Do you have a question? We are happy to help you further

Before you contact us directly you may find what you are looking for on our FAQ page 

For anything else please use the drop down menu above for all enquiries, our team are working hard to ensure you have a response from us with 2 working days. If you receive an automated message from us you can be confident that your enquiry is receiving our attention. If your enquiry is a little more time sensitive please note the following:

  • General enquiries – webchat (available 24/7) or social media DM (reply within 2 hours 9am – 5pm)
  • Questions regarding pre-bookings – webchat (available 24/7) or social media DM (reply within 2 hours 9am – 5pm)
 

Please note we are unable to resolve refund, receipt or CCTV requests on webchat or social media.

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